Planet Fitness Corporate Office Address:
113 Crosby Road Suite 15, Newington
Customer Service Contact Info:
Planet Fitness, L.L.C. is an American franchise of fitness centers that is based in Newington in New Hampshire. Founded in 1992, it is considered to be one of the most innovative health club brands in the US today, with fitness centers that have state-of-the-art exercise equipment and friendly personal trainers. Planet Fitness is most known for having their Judgement Free Zone philosophy, which basically means that their members can relax, have fun, and get in shape without being subjected to the look-at-me attitude which exists in many other gyms and fitness centers.
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|Donna J McKee November 24 2012
My sister went to Planet Fitness in Logan Utah and was not allowed in because she was wearing a scarf. A blue and yellow flowered scarf. They know why she was wearing it,they could see why. A year ago my sister was diagnosed with cancer. She has lost her hair! They said she could go in if she took her scarf off! Really???!!!! How cruel! Does the CEO Michael Grondahl approve of such rudness? Does he know? Or maybe he is the one inforcing it? Who knows. That is the most awful thing to do to a woman that has been through what she has been through and still going through. No compassion,caring or kindness from Planet Fitness. I feel sorry for you. I'm sorry for sounding so upset,but this is my only sister. The only one I have left in our family. You will never know what they go through, how they feel about themselves,how apperance is so important to them, especially a woman. And wanting to work out to feel better about themselves and told to take her scarf off! I'm amazed at such cruelty. I don't expect Michael Grondahl to see this. I expect it to be deleated before anyone important will see it to do something about it. But that's ok. Someone from Planet Fitness will see it. What they do with this is up to them. Thank you and have a blessed day.
|karin blue November 29 2012
it is very difficult to cancel member ship
|Vic Kraft December 12 2012
I just re-joined your Bangor fitness center. I had left two years ago. I have a problem though. I have a back injury. My L-5 is crushed and have two slipped disk. This is a military service connected injury. I am a disabled vet. I follow a P.T. program called the McKenzie Treatment, with added exercise which straightens my alignment shown to me by a chiropractor and the first exercise which is a seated twist. I use a wooden or metal stick to perform this exercise. Using a stick I performed this exercise at your facility two years ago. I supplied the wood sticks. People broke them, so I went out a purchased the metal one when I rejoined. I brought it in and left it as I did the others. I was told today that it was a cooperate policy that they do not allow this exercise or the use of a metal stick. I asked if I could bring in a wood one and was told no by staff. Well that is just one fine thank you to us Veterans. If Planet Fitness is a no judgement firm, then why the total disregard for disabled veterans. Making no attempt to accommodate a person with a life changing disability in my view is alarming. Vic Kraft member number 3883
|Mr.nice guy December 24 2012
Hialeah Gardens PF in florida is a joke, the staff is a joke and the manager is a disrespectful jerk. I walk in with a guest, do all my lifting and when Im finishing up to go do cardio the manager says my guest cant use the treadmill because her has jeans!! C'mon man we worked out for hours and now when we are finishing up to do cardio we cant!! WELL PF LOST A MEMBER FOR LIFE
|keith johnson January 08 2013
Today was my first experience at planet fitness, I was waiting in line at the front desk for 8 minutes. Finally after waiting and listening to the staff behind the front desk talk about how they hate woking there.. I was approached with " have you been waited on".
I repled " No I have not" ..he said " new customer or member" i said " new customer"
he gave me 5 forms to fill out didnt give me a chance to expalin that i had already signed up online and was there for the tshirt key chain and tour...when i asked for the manager he said I am the manager when asked for a coperate number he said we dont have one..and said do you still want to sign up?
I left along with the 9 people who came with me..I would rather spend more money and be in a judgement zone rather visit planet fitness and save money.
its ashame that the staff there in the west philadelphia office are so rude, the gym actually seemed nice and filled with eqiupment...
if this company wants to open up another 500 stores there better train or replace the front desk staff a.s.a.p.
UNTIL THAN I'LL BE GOING TO BALLYS TOTAL FITNESS
|SchlRN January 14 2013
Today was the breaking point for me. I go to the Planet Fitness in Horseheads NY. I tolerate the lukewarm shower I must take but on several occasions it has been downright freezing. Every woman in the place complained. We have been continually complaining and the problem persists. It's not like we have 30 woman showering in the morning. We have about 10 of us total and there is no reason the facility can't alleviate this problem. I am hoping corporate gets on them because the "I'm sorrys" are not cutting it any more
|Karen Fugate January 17 2013
I go to the planet fitness in Ocoee Fl. and the building is ALWAYS HOT!!! It makes it pretty unbearable to work out with being so hot. I have asked them repeatedly if they can turn the a/c down. They did it once and that was the only time. Any help would be appreciated.
|tammy kleinsteuber January 23 2013
New Braunfels center is a horror to deal with... good luck cancelling your contract or having anyone call you back!
|Jesse January 23 2013
I was just treated like crap, cause I was jump roping. By the manager himself and talked to like I was an idiot and told me I was intimidating people by jumping rope. Completely unprofessional and to lie saying I was intimidating people and that it wasn't a normal form of exercise. Never said it was a liability issue. Then some tool from corp calls me and is a jerk to me and talks down to me as well. Says he takes Mng word over mine and that he, get this, answers to no one!!! He emphatically states he answers to no one, he does what he wants. I'm gonna contact an attorney as I feel perhaps I've been discriminated against. I hear Morgan and Morgan are good. Vic Kraft from above, you def have a legit issue with you disability. Def write the CEO of company Michael and contact an attorney.
|Albert Perreard February 06 2013
I love this place and the staff are amazing!
|angry February 13 2013
Very difficult company to do business with. The corporate office is not helpful and very rude. They do not care if you have a problem and I was told only two employees work at the corporate office. Maybe that is the problem.
|surprised February 13 2013
westfield ma facility has nothing but rude, uninterested staff. They are more concerned about what their plans for the night or what they are going to order for dinner, than waiting on people. The manager himself continually states how he hates his job and doesnt want to deal with the members. Judge free zone maybe members are judge free but not the staff, all they do is talk crap about the members as soon as they leave the desk.
|Eric February 16 2013
I visited planet fitness and was thinking about joining....until I discovered that they have no Squat Racks
|AnneMarie February 19 2013
How about replacing or trading some of the stepper machines for some rowing machines?
|LORA LYNCH February 20 2013
I do not have a black card but thought I could use another Planet Fitness in another location for a $5.00 fee. I recently went to Las Vegas and on February 11, 2013 I went to the 3300 E Flamingo, Las Vegas. #702-547-1200 around 7:00 am and was told by the gentleman working the desk that they change the rules last June and the fee is now $20. We planned on working out 3 days while on vacation but the fee is almost the same as a year memembership so we did not work out. I thought it was $5. Is this true for this location or was he trying to rip us off?
|E. Premdas February 26 2013
My name is Elfa F.PremDas I have been a member of your Gym for almost a year now .I was so excited to have a location so very close to me and cancel my membership with 24 hour fitness which I was a member for years. The location at the time I enrolled was brand new in all aspects. The manager at the time was a very accommodating, so I decide to also enroll my husband and purchase 2 black memberships. We attend quite often and were happy with the location, but due to unforeseen reason we decided to down grade my husband membership to basic service. I call the first of the month of Feb and spoke to young lady and advise her of the situation, at first she couldnít find my husband acct in computer after several minutes she located him and reassure me that the process was corrective and he was then downgraded. Needless to say I was happy, a few days later I check my bank account and the membership for my husband was taken out for black account. I went to Ives dairy location where I have our membership and explain to them I had down size my husband membership the beginning of the month, the young man behind the counter seem overwhelm and began to look for a manual to refund me, he couldnít do the transaction and seek help from the manger Ms. Cindy she was very cold and not to friendly she began telling me that the membership could not be downsize I would ďhave ďto pay an additional fee, I again ďtry to explain that I call the 1st of the month and was reassure that it would be no problem to downsizeĒ Ms. Cindy became a little annoyed and talk over me somewhat raising her voice, I ask her to let me have corporate number she said they donít give it out, and I just ďHave to forget about downsize until I pay the feeĒ. I was never so upset, I was under the impression your organization was so very different than the other gyms. Make me wonder if I did the right thing in join this location. I never wanted to cancel any of the membership just downsize my husband due to his health issues. Also at the time of the joining your gym I was told I could downsize at any time. I guess that to was wrong informationÖÖ.
|Mel March 04 2013
All the complaints that everyone is talking about is all In Your contracts. If you took the time to read them and put them away somewhere safe you would know. The black card has a 1 year contract, always did always will. Downgrading is considered cutting your membership for another which comes with a $58 dollar fee .. I'm reading all this from the contract I was smart enough to keep. And if you are really lucky the highlight and circle all the important points. As for the jeans.. Really?! Who worlds out in jeans? The also have a big sign saying no jeans flip flops or headgear. If they didnt stop you as soon as you walked in its because they thought you were probably going to change. They do walk arounds ever half hour or whenever they can. That's probably when they saw you.
|JT March 06 2013
I have been a black card member for almost a year. I love the gym. I have not really had any complaints as far as they gym or the employees they all are pretty nice. My problem is their tanning. It is nasty!! The particular one I visit is in Ohio and they use the same towel to clean any and all of the beds after each person has gotten out. The "cleaning solution" they use to clean the beds I do not think is anything but water. You cannot smell any type of cleaning solvent in there. The bulbs have brown marks or like burnt marks on them which indicates that the bulbs are or have not been changed. Now granted, we as black card members do not pay all that much for membership. It really is a great price, but they could at least keep up on the cleanliness of that particular area especially wtih the spread of MRSA and staph infection. I personally have learned and bring in my own sanitizing wipes like germX and give the bed a wipe down before getting in and my own towel.We have brought this issue to the franchise owner of the club and he shruggs it off and says that they do not have a washing machine available in the club to be able to use clean towels all the time. lol
Other than that I agree with the person before me who commented everything else is in the contract that members sign when joing.
|Garry March 08 2013
The full time person at the front desk and the manager at the Pompton Lakes Planet Fitness are rude and impolite and treat there guests like crap. Since there is only one person at the front desk, the manager is sitting in her office doing nothing, if they are signing up a new member, you have to wait until they are done signing up that person to give your number to enter the gym to start working out. This is a problem for everyone entering. I love the facility and the price, but please do something about these terrible employees before myself and many other members leave and go else where. Aren't we supposed to be treated like guests.
|John March 11 2013
Planet fitness in Malden location staff is horrible . Don't listen to you. On my fist day they spose to walk through and show m ethe stuff but no one did that I WILL Never recommend this location to any one .they have no parking space hate it
|Lisa in Charleston, SC March 15 2013
We tried to cancel our membership and because there was a balance (last month and current month because they always bill in advance???) They would not let us cancel the membership.
Then I find that they took an unauthorized draft from my checking account. Buyer Beware
|Maura Burns March 16 2013
I have been a member of Planet Fitness in Rocky Point, Long Island, NY for over two years. It has been an enjoyable experience, overall. Nothing more, or less, than exactly what I needed.... Close to home, clean... Unfortunately, my entire experience is now tainted as it has been made extremely difficult to cancel my membership. I just recently moved into a new neighborhood and decided to upgrade to the local LA Fitness. It's been amazing!
Now, I just want to stop the monthly charges from planet fitness.... Why do you make it so difficult?!? This is not good member service.
|Tangela Decembre March 25 2013
I am a black card member at the Planet Fitness in Orlando and the manager was down right rude to my husband and I. Ms. Gordon needs some etiquette training on how to talk to customers with all the hand gestures and neck movements. I asked her who she thought she was talking to in that tone of voice. If I was a white customer would she have been so rude..sorry just putting it out there.
|jeff tryon April 01 2013
i tried to get a membership and cant because they dont take cash. that sucks when u want to get fit ,but cant if dont a credit card
|Mike Ryan April 01 2013
I am an elderly gentleman and I find the music loud and geared to only one generation. Perhaps you could survey the age groups that attend the gym at various times and play the music that appeals to the different generations. Extremely loud is not necessarily motivating. Please consider my suggestion.
|Pat and friends April 02 2013
WE be long to the Turnersville N.J. gym and have found that its very sloppy. the entrance is dirty and s are the floors around the machines. we have talked to staff with no results..
|Pat April 02 2013
I belong to Turnersville N.J. gym which has become very sloppy. dirt in enteance and all around the machines.
|Christopher head and jody jenkins April 06 2013
We were kicked out for wearing tank tops and my passed was used as an excusable although I had been at the same location from 1999 to 2007. I want a free membership for life or forever I will post about the misshappenings of Ron HUELING and the jackosn Michigan PF!!!
|Member April 08 2013
Staff @ Middletown location is the worst, rude, inconsiderate, self centered, childish, inexperienced, bunch of chattering little girls, members desrve better, just one or two good workers, the heavy set guy is truly dedicated, he keeps the place clean and fills the frig all the time, they need more like him, the girls must be family cause all they do is chit chat and ignore member
|ruth thompson April 09 2013
Today,4/9/13 I went to your hoboken address. The girl was very nice, the place looked clean and I was about to join until she said the monthly fee had to come out of my checking account. I am 71 years old, do not plan on leaving hoboken soon, so I think my word on paying would be enough. I do not trust anyone with my checking acct info. Very bad policy. I knew there had to be a catch.
|Cathy Schaar April 12 2013
This is not the first time, I have walked into Planet Fitness to find the messes that I do find.
Maybe we need another cleaner, that certainly would help.
They can have 8 of my hours, if thatís what you wish to do.
Last night, you at one time had, Savannah, Andrew, Steve, T.J, Joe and one who wasnít on the clock selling memberships at the front desk.
Bottles were empty (I donít have a problem filling them, but they shouldnít be empty) The locker rooms were a mess.
I am not sure even what time Steve Left, he was not there when I left, so hopefully he punched out way before that, he told me he was working until 2:30 am, I was looking for him to help me, to make up a work order list for him, as well as remove a paddle lock from Locker #61. I tried to do it Sunday night but I couldnít get it.
The reason I made the comment ( was I being punished for taking time off, to spend with my brother, that was in the horrific auto accident) is because, You can tell when someone wipes down or makes an attempt to help clean the locker-rooms. Or cleans at all.
The insides of both of the lockers had dried salt water from the snow, dust, candy wrappers, I found nasty used band aids in the first shower stuck to the floor. The menís toilets were very dirty, I mean with dried poo!
The showers were not clean (we have scrubbing bubbles.) The stall doors were dirty with hand prints and lotions. The mirrors in the menís locker-room was crazy water splashed. The black rugs were a night mare.
The trash on Friday in the locker areas was way more than it should have been
I removed the mop heads from all the mops and placed in the wash, Jamie when I came back in Sunday in the menís locker area, they were still off the mop handles.
The shower walls had soap scum on them and the faucets that it took extra cleaning.
I had women members tell me, how the cart sat in the same place for the time I was off, they can tell when PF gets cleaned or not.
The ladder still remains out in the 30 minute area, I understand, you are probably making sure it is dry up inside.
The tanner walls have lotion splattered on them, the mirrors are untouched.
Down at the bottom of the tanning units, where the door is attached is sort of dirty and dusty, as is the outsides of the units.
Look up above the doors the vents are in need of being wiped down.
The trash container outside the tanner units smell (cans from the guys eating tuna)
The break-room is a mess. Behind the grey box to the right when you walk in, where Steve leaves his lunch is a decomposing apple, plus a yellow rag.
The micro-wave after each use, does not get wiped out, the refrigerator smells.
I threw out dishes that were left on the shelves, that had dried food in them.
I feel like I need to be someoneís Mom down here! No-one including our members pick up after themselves. I understand I get paid for cleaning up after them, but really! The paper towels in the towel can is crazy! We need to come up with another plan. The members are confused!
I came in on Sunday evening and worked, it was the usual no one picked up or tidied up the Locker rooms, The toilet paper in the womenís locker room was filled, but the floors were a mess, the sink area was clean, the mirror were water spotted. The hair blower was laying on the counter, with the filter part on the floor, the little womanís trash cans, were a night mare, whomever places the little brown bags need to open them for those ladies, because they ( those women) place whatever inside and most of the time it doesnít land in the bag.
Candy papers, dirt on black bench inside changing area, stall doors dirty. The locker area trashed, both inside and on the outside of the lockers.
I had so many of the women members comment of the cleaning, I explained to them, I was off and that you were working with half a crew.
Those black rugs at this time arenít helping with the cleanliness, they need swept all of the time.
I rolled them up and placed them in the closet.
The menís locker room Sunday was the pitísÖÖIt was out of toilet paper, the stall against the wall. The first stall had the adult poo diaper, a comment was made to Steve about it and he commented back to one of our regular members that it will probably sit there for a day or 2. (Why didnít he take care of it) and why all of the sudden is this happening, If this person who has the condition isnít person enough to take 2 minutes more to dispose of his items, why should he think that we want his mess to handle, this is a health Issue!
I had 2 members tell me, it sat there for 2 days, and that they were just about ready to contact Corporate. They mentioned it also to the staff! This isnít the first time we have received disgruntled folks from the locker-rooms.
Should you want proof, about the diaper incident, I can get names and member numbers.
They also commented that the floors and black rug were untidy, as well as the showers, not to mention the floor equipment. Someone from Planet Fitness told them, that you, were never in a business like this before, so people do talk, they also told me, that from what they understand someone told them that you were busy and never here. I told them that was not true! I wasnít exactly sure of your hours, but I did know you were here.
The towels are getting washed with the brown paper towels, it took me about 15 minutes extra on Sunday to separate the brown paper from the towels before they were washed, the same as of last night, however that was not the case of who placed the towels in before me. (mess), the washing machine area, is always a mess, I have to pick up after my fellow employees and I just donít understand what is the deal here.!
I suppose this isnít the right time to ask for a raise, but I feel I deserve one. I think we need to hire a extra cleaner, like I said before, it really was a shame that Tracy didnít get along with me, and I didnít agree with her more, on her insights, but she was a awesome, cleaner.
We had the equipment wiped down, the floors were swept and mopped, the tanners were cleaned, the place was looking good!
If you want, and donít like my honesty then you can replace me.
The sweeper parts need replaced now!
I had to yellow tape the sweeper head to the metal handle some time ago, and now the brush head unit is broken, and keeps breaking. I offered you to buy what I have, if you want it, cool if not then you need to get them items ordered soon or we wonít be able to use the back pak sweeper.
I have 2 of my own sweeper there, we need to order shower curtains, cloth would be nice.
I donít mean to sound harsh I like you and I like Planet Fitness, but we need both the hours and people to clean, we are 11,000 strong now!
Which means, everything is going to look and be dirtier.
We need a new plan!
|Jessica April 16 2013
I just had my car broken into and your associate did absolutely nothing did not even look surprised. He did not offer a phone or anything, did not care. After speaking to the detective assigned to my case this is not a unique case it happens alot here. I no longer feel safe, and we have never been treated well at this location either. No one helps, no smiles and its always filthy. Stay away from se military planet fitness in San Antonio tx! Very Unhappy "Member"!
| April 18 2013
I just called customer service and this lady was totally mean and unprofessional , with the answers, I made my transfer 3 months ago and I am not still able to use my new location , but they are still charging me the monthly payment ! Wow , This is a trashy gym
|Dirty mess during the day in rockville md. April 30 2013
I just cant believe how five staff members allow the place they work be a giant mess with paper towels and empty water bottles all over the place... including the locker room just a big mess.
|what a mess April 30 2013
Im a member at the Rockville Md PF and its a total mess paper towels and empty water bottles and candy wrappers all over the place. I rather workout over night will its being cleaned how can the gym look like that during the day with five members at the front desk it just amazes me.
|Upset Customer May 18 2013
I signed up for my Planbt Fitness membership on March 6th or 7th and was so excited about joining. On March 8th I was in a car accident, since this accident i have not been able to step foot into Planet Fitness and yet im still being charged monthly. I called to discuss cancelling my account and being refunded as I have been injured which has caused me to stop working and driving. Not only were the 3 employees I spoke with unsympathetic, the manager tld me "Well Life isnt fair" because i explained to him that it was not my fault nor was it fair that i am being charged monthly when i havent even RECIEVED my membership card in the first place, and i physically cannot bring myself to the gym. im a single mother of 2 children that had expectations of being a member at planet fitness, but in reality im a single mother of 2 that is now unable to work & drive that is being taken advantage of because of small print in a contract. I understand contract purposes, but is it that hard to see that im not trying to "beat the system" and weasel my way out of a contract. I simply ask that im refunded the months i was unable to use the membership, along with further cancelling my membership. Even when i become well enough to drive and work I WILL NEVER EVER IN MY LIFE EVER THINK ABOUT GOING TO PLANET FITNESS AGAIN!!! Im not even a member for 2 days and im being treated horribly. I wouldnt even consider myself a member, because i never recieved my card never recieved my planet fitness shirt never stepped foot into the gym after i signed up. IT WAS NOT MY CHOICE TO GET INTO A CAR ACCIDENT & HAVE MY ENTIRE LIFE ALTERED. My priority is the health of my children and myself, not paying a so called "judgement free zone" gym.
|Eric Merhout May 18 2013
HORRIBLE, lost a 2 year customer due to their lies.
WALKED in and cancelled membership AFTER year term expired. Was told by Adrian that it was done, was charged the VERY next month. Called and they said I must not have come in. LIES and JERKS! REFUND me! Going to the BBB now
|Y.G June 04 2013
I am beyond upset that i have stopped in to cancel my membership 1 yr ago and i still have been charged every single month after that. I have no problems with the gym itself i actually love it. I just dont have a babysitter or the time to go.i want full reimbursment.!
|nauseated june 9 2013 June 08 2013
Libby Industrial Pkwy So Weymouth Ma tanning beds No 3,4,5 are dirty, deplorable and buggy....The rooms need to be sprayed for insects and the walls & floors need to be steam cleaed....How can you advertise a good experience when the experience is nauseating & disgusting....
|wv June 10 2013
I have had no problem with Planet Fitness Embry, great experience! However I moved to another City and joined the Planet Fitness Stone Mountain and I have had nothing but billing issues, rudeness embarrasing remarks. I really want to cancer my account now./
|Denise Davis June 25 2013
I am a member at the Gunhill Road, Bronx, New York gym. It was 90 degrees here today. I went to workout and the thermometer read 77 degrees in the gym. First that is very warm inside a gym. For health reasons the gym is not killing bacteria with such warm conditions. This may be a OSHA issue. When I spoke to the staff they stated that the temperature was locked . I suggest someone at corporate does something about this issue. I see a prior posting also complained about the temperature at a Florida location. Is this a rule of the gym?
|Alveatta Palmer August 21 2013
Good Afternoon I am member of a planet fitness in Maryland I have made several attempts to cancel my membership with not success I have not been an active member of the gym for over 1 1/2 years that can be proven I am not in the area to go inside the gym so I opted for a certified letter and still has not been canceled I called they all keep saying the same thing I am not incompetent I know the policy tried to abide by the policy and still not cancelled even told me I owed a bill for back in December 2011 but they been taking 10 every month on automatic draft, I called Corporate and they were less help spoke with someone name Brittany and she was even worse then calling the gym itself there seems to be no easy way to cancel the membership however very easy to sign up I am disgusted with my experience. The customer service sucks and because its so difficult to cancel they keep getting money from folks that do not use their raggedy ass gym the corporate office should look into the convoluted policy whose allowed to do business in their name if they care. I will take this as far as I have to for as long as it takes I will not tolerate anyone stealing from me.
|Peter Campolla September 06 2013
would like to get some information on Christian Baca she was a trainer I would like to get her phone number or you can give her mine she worked in the Las Cruces NM