Green Dot Corporate Office

Green Dot Corporate Office Address: 605 East Huntington Dr, Monrovia
CA, 91016
Fax:
Phone: 626-775-3400

Customer Service Contact Info:
Phone:

Green Dot Corporation is a financial services company that issues prepaid MasterCard cards and prepaid Visa cards. Their cards are available at almost 50,000 retail stores, which include Rite Aid, CVS, Walgreens, Radio Shack, as well as at Wal-Mart and Meijer, often with discounted offerings. Aside from issuing prepaid cards, Green Dot also transfers direct deposit funds of individuals from the US government into their personal bank accounts.

Green Dot Corporate Office Comments

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susan December 03 2012
you sell greem dots cards but you all ways locking them up and you have to go through to much to unlock your personall card why sell them and take people through so much.

Judy Clough February 26 2013
Hi I have been requesting a refund for $300 since Jan 7th I have been told my check would be here in 9 to 12 days Every time I call back they say it wasn,t processed, Like I said this has been going on since JAN 7 Now after being on the phone for 21/2 hours they tell me they have to wait for a response from the corporate office to see what to do about this refund,, That seems to never get processed , I have sent faxes of everything they wanted , Why can,t this be resolved I am a single mother with 3 kids I need my money back now,, Like I said This has been going on a long time I am being screwed around and I will be contacting whoever I need to to get this resolved, I.m beginning to think Green Dot is a fraudulant company; Please respond to me ASAP thank You Oh why is the call center in the philipines,, you can,t understand those people>>

Danny and Elizabeth Hobock March 05 2013
My husband and I purchased out of good faith to pay a bill that had to be paid the same day but when we tried to register the card it automatically said they would have to send us full amount which didn't help us that needing to pay our very important bill that day. So I called greendot which I was literally on hold for like 3 hours. I talked to several supervisors of the corporate office. They all informed me that once the refund was submitted they couldn't over-ride it. Well then read their terms of service where I read that if they submitted for an issue for refund they could also go ahead and activate long enough for you to use the money that was loaded onto it! So all I got to say about greendot is that they are liars and don't care about there customers issues and something needs to be done about greendot. Put them out of buisness! Thanks for nothing non-caring greendot company!!!

March 09 2013
Leslie (or so she said her name was) Id # 6191. She has been very very rude and within the last 1 hr 54 min and 54 seconds (call time) she continues to just randomly put me on hold while i'm talking and sets her phone down and is unresponsive...she has been telling me the whole time that the dispute person I need isn't there...come to find out...they left 30 minutes ago which means while we were going back and forth for over an hour THEY WERE THERE!!!!! I am owed $194.00 and they told me if I got my dispute form faxed in within 10 business days their policy is to provide a provisional credit. My forms were faxed and received to their office by noon on the 10th day. They did not pull my information and forms off their fax machine until 7pm---yes 7pm that night!!!!! Now she is saying it is our fault because we didn't get our paperwork in on time!!!!! WHAT!?!?!?!? She is now yelling at my husband, literally yelling. WOW! What horrible horrible business ethic and customer service. Maybe the benefit of lower overhead by outsourcing your call centers to the Phillipines wasn't the smartest business decision as it seems by all the complaints all over the internet that you are losing more business than you are saving!

MARYELLEN HOLMES March 30 2013
THEY ARE TELLING DIFFERENT STORIES AND ALSO I WAS TOLD THAT THEY DO KNOW THE NUMBER FOR CORPORATE HDQ AND ALSO I WAS DISCONNECTED TWICE BY A SUPR NAMED RYAN C HE SAID IT WAS NOT POSSIBLE TO PUT HIS BOSS ON THE THIEVES STILL HAVE MY MONEY IT IS 9 DAYS NOW AND THEY HAVE PUT IT BACK I WAS SEVERAL DIFFERENT STORIES

James May 06 2013
Tried THREE 3-way conference calls between Greendot and a merchant to have a $411.00 Authorization Hold removed. Even with Merchant on the phone, they would not release the hold. Informed me I would have to wait TWO WEEKS!!??? FOR WHAT?!?!?!?!?! So you can hold MY MONEY??? Horrible customer service. I will never use Green Dot ever again....

jason miniard May 24 2013
my money was taken and im been told i have wait too but it looks like green dot is the thives not the merchent so i believe if all thegreen dot holders would get in contact with the justis dept and turn over all of doctments and let the federal goverment put them out of banking the these debit cards they lose so much money ha ha ha

scott payne July 26 2013
I got a card in the beginning of june and had problems with it so i closed it and i have not recieved my check. After waiting two weeks i called in and was told there was a sercrutity concern. They told me there was weird activity on my card, but i knew there wasnt. Again they said they would mail the refund. After another 2 weeks i called in and they told me noone processed it. One of the customer service agents told me they dont care and if i kept on about it then they wouldnt process it over. They person was very rude. Im very upset with the problems with this card. Its totally not worth it. I wil lbe writing coperate and i will be contact steven streit to further my efforts

Camala Cotton January 29 2014
I have been trying to contact someone in corporate office for 3 weeks. Green dot is hold 427.00 of my money and they will not release it.

steve burcham February 24 2014
I WILL BE FILING CRIMNAL CHARGES DUE TO YOUR CUSTOMER SERVICE AGENT OVERSEAS THE CHARGE IS THEFT AND BANK FRAUD

Ms. Carolyn Small March 21 2014
Account #1412-159, the name on the account is Ronald Small. We had a lot of problems with Green Dot and I at one point I got to speak to a young lady (Karen Gellizeau} and she is the reason we are giving Green Dot another chance. You need more people like her. Hopefully things will get better.

Kim Briggs March 27 2014
I have had my green dot card for years and I just find out totally by accident that my card has been canceled no warning nothing due to fraudulent charges..the only place I use my green dot card is gas station, ebay, grocery stores, pay bills, order games for my son. I have recommended this card to everyone and even started a few folks on them. I can not get hold of a live person..there is no email that will come up for answers and both the live chat and the phone service are over in the Philipeens. (spelling) I was promised a phone call from corporate over a week ago which has never come. I just want a chance to argue or dispute the Fraud charges! Its not like you can over draw the card.

Dusty g March 30 2014
Green dot mailed me a letter after this massive security info breach at target dec 2013... claiming to protect me... with a new card...so that easing all my hesitation at using the card...i began to have all my pay onto that card via pack reloads...and friday march 21 2014 ....somebody was shopping spree with MY card..they got all my info in that massive security breach....and green dot failed to protect me as a client

Linda Trail May 21 2014
I have been trying to get a new card since the beginning of May. I had to change my address in doing so they canceled the one they were sending me and issued me another one. I called the day after they were to issue me a new one to have it sent Fed-Ex because I needed to pay my rent and other bills. Well they sent it alright but it was the one they had already canceled due to address change. So this one is no good now. So I called back and they said I was getting a new one on May 16th. It never arrived . So I called back and they guaranteed me it would be here today May 21st and it is still not here .I am getting evicted at the end of the day today because of this mess I need my money ASAP

hester england June 08 2014
I have been trying to get a refund for over three weeks, what do I have to do to get my money back?

Christina Porter June 16 2014
I am in desperation of speaking to corporate or CEO! I received a replacement card today after 2 weeks to be told that their automated service cancelled the replacement card and new one with different card number sent! Asked for tracking number they give me the flip pen tracking number of one I received today!! Like they could get me off the phone!!!! Nothing but lies! I too am getting evicted & this is government money, a survivors benefit from my dead 31yr old husband who left me widowed with a 4yr old!! Please anyone with info on a lawyer to file a suit and contact info of corporate for greendot? Please call or text me 518-742-6911.

Angela Nails July 17 2014
I used a Green dot card Visa for direct deposit for 1 direct deposit and the Green dot Visa card was no longer open. I can not talk to a person in the customer service department because the number on the back of my Green dot Visa card has only automative service not live Custmer Service rep answers. I want to know what happen to my account was close and I can not open another account with Green dot. My contact number is (913) 240-2571 is a cellular telephone. The account number for the account is 4250313009366440.

Angela Nails

bruce eaton August 14 2014
u suck i cant get u on a phone line

Amy Robinson August 21 2014
Hello I am a long time consumer and I have made several attempts to contact your establishment in regards to a purchase that was made of $500.00 and no one had contacted me concerning this matter could you please review your records for email: zzionsdaughter@yahoo I would suggest that you enhance your consumer quality to provide a more pleasurable experience for your customer during complaints and disputes. May I have a number of contact or adequate respond concerning this misfortune of my $500.00 not appearing on my commercial visa provided through pay pal. Thank you

Wendi November 04 2014
I purchased one of these at Walgreens in Greenville, SC. I immediately realized I made a mistake purchasing what I thought was a $200 gift card but was instead a card with varying fees so I immediately called to cancel the card and never used it. I have been waiting for 4 WEEKS now and just called to request my refund again today. A gentleman outsourced from somewhere in SE Asia said he hoped this time I would get my refund. You have a very shady organization. I am sure millions of dollars of innocent consumers are "held up" somewhere and highly doubt anyone with Green Dot ever reads these posts! My confirmation number for my supposed refund is FP1934121.

TIFFANEY LA MELL November 14 2014
HELLO I AM CONTACTING YOU TO INFORM YOU OF THE POOR CUSTOMER SUPPORT THAT I RECEIVED. VERY UPSET & WILL REPORT ISSUE TO THE ATTORNY GENERAL CONSUMER COMPLAINT DEPT. I HAVE BEEN A CUSTOMER OF GREENDOT FOR YEARS & NEVER HAD AN ISSUE LIKE THIS. I HAVE RUSH CARD WHICH OF COURSE CAN BE LOADED WITH A GREENDOT MONEYPAK., I PURCHASED A $80.00 MONEY PAK TO LOAD ONTO MY PREPAID CARD. I LEFT STORE & WAS GIVEN A SCRATCH OFF MONEYPAK (SCRATCHED IT) WENT ONLINE TO LOAD FUNDS AS USUAL / MONEY WOULDNT LOAD- SOME KIND OF ERROR WITH SECURITY CODE ON BOTTOM OF PAGE. COULD NOT EVEN CLICK OFF PAGE. WEBSITE ERROR I THINK- ANYWAY I CALLED CUSTOMER SUPPORT # ON BOTTOM OF SCREEN - CUSTOMER REP WAS EXTREMELY RUDE.. GAVE MY PREPAID CARD # WHEN HE ASKED FOR IT & GREENDOT MONEYPAK # WHEN ASKED HE TRHEN TOLD ME NO MONEY WAS ON CARD. I HAVE THE RECEIPT FROM CVS STATING THAT MONEY WAS ADDED PROPERLY AT THE CVS STORE. (EVEN CALLED TO CONFIRM WITH MANAGER AT CVS) CUSTOMER SUPPOORT REP THEN TELLS ME THAT HE CAN ADD $160.00 TO MY CARD IF I ADDED ANOTHER $80.00 AGAIN THEN PROCEEDED TO TELL ME THAT THERE WAS NOTHING HE COULD DO. THEN DISC CALL/ I CALLED BACK HE WAS VERY RUDE AGAIN & DISC THE CALL. I NEVER USED PROFANITY OR EVEN RAISED MY VOICE TO THE REP. / I CALLED BACK AGAIN HOPING TO GET RESOLUTION ASKING TO SPEAK DIRECTLY WITH A MANAGER. SAME REP ANSWERED ALL NUMBERS I CALLED: 1(800)-401-9735/ 1(805)765-2028 SAME REP ANSWERED BOTH LINES MULKITPLE TIMES I CALLED TO DISCUSS ISSUE/ REP DISC CALL IMMEDIATELY. THIS COMPANY NEEDS TO CHECK INTO THIS ISSUE OF YOUR REP. STEALING MONEY FROM CUSTOMERS. MY GREENDOT MONEYPAK # SCRATCHED OFF CARD WAS: 004 365 1410 9035 FOR $80.00. PURCHASED ON 11/14/2014 AT 9:14AM FROM CVS / IF YOU REVIEW THE RECORDS PLEASE LET ME K NOW WHAT HAPPENED TO THESE FUNDS & WHY I AM JUST OUT OF MY HARD EARNED CASH WITH NO EXPLANATION OF WHERE THE FUNDS WENT. AS WELL AS WHY CUSTOMER SERVICE WAS SOOO DISRESPECTFUL. TOTAL UNACCEPTABLE. MY PHONE # IS 402-618-2892 PLKEASE CALL FOR ADDTL DETAILS. I WILL BE ESCALATING THIS MATTER TO THE PROPER AUTHORITIES AS WELL AS THE BETTER BUSINESS BUREAU (BBB) PLEASE HELP SO THAT I KNOW THIS WAS ONE BRANCH AND NOT THE ENTIRE CORPORATION.

ALI ISMAIL December 16 2014
HI IM LOOKING TO PUT GREEN DOT CARDS IN MY STORE CAUSE WESTERN UNION DONT OFFER PREPAID CARDS NO MORE SO I WANT TO DO BUSINESS WITH YOU AND I DO GREAT BUSINESS HERE CAN YOU CALL ME AT 4195081350 OR EMAIL ME AT ALIISMAIL07@YAHOO.COM

Timothy and Cynthia Dalpiaz April 07 2015
Posting: April 06, 2015 from Timothy and Cynthia Dalpiaz
We were unfortunately the victims of identity theft when someone used our information to file a fraudulent tax refund and they used green dot to receive their refund. For whatever reason, the criminals had the card sent to our home address. We immediately did the correct thing and contacted green dot to let them know that we did not file for this refund and they put an immediate stop on the card so that it could not be used somehow by anyone else. We went to the IRS, the police, the credit bureaus, banks, and all other required agencies to make sure that we did not fall victim to any other uses by whoever stole our information. We were told by green dot that if we filed all the appropriate documentation, including the police report, which we had to pay for in order to get and send to them, that we could get a copy of what was filed. We followed all of their directions and were told that we should be receiving the documentation soon. We never received it, so we called back and were told that it was not sent because the police report did not say "Identity theft." What the repost did say was " Stolen Identity Refund Fraud." The individual to, named Brittany, at: 1-866-652-4611 Ext. 8307, stated that there was nothing she could do, but that she would speak to her superior to see if anything could be accomplished, since these phrases were basically the same thing and that no-one at green dot ever stated that it had to specifically say "Identity Theft" on the report. She knew this was the same thing, but still had to check. She did call us back a few days later and said that they could not accept the police report and that it had to say exactly what she told us already. My wife tried to get the name of the person that Brittany stated she spoke to, but she would not provide it. She would also not provide any names or numbers of anyone else above her that might be able to help us. She even refused to provide any name or number of the Corporate office. We explained that we would be providing this information to the BBB and to our Attorney General, and she stated that was fine. I then asked her if we get another police report stating "Identity Theft" instead of "Stolen Identity" would they reimburse us the additional fee the police would charge us to get another report to send to them. She stated that they would not pay, but we could send a letter to the Corporate office asking the same thing. She would not even check into that for us. This was the most unbelievable lack of caring or customer service I have ever seen or witnessed. Especially after spending weeks getting the required data and filing all the appropriate documentation that was required. I tried on my own to get the Corporate phone number and speak with Mr. Steve Streit, the CEO of green dot, but the number we found was disconnected or no longer in service. I tried for several hours longer to get a number and when I finally found one, I got into the executive corporate office directory; however, when I put in almost all the executive names on their site, it stated that there were no individual with those name in the directory. I finally found two, Mr. Streit, the CEO, and Mr. Ricci, the General Counsel, but when I selected the required button on my phone to speak to them or leave a message, it went straight back to the original phone message asking me to type in the name of those I wanted to speak to. I tried this five times, getting the same results every time. I am entering this into the Corporate Office Comment section of their site, because it was the only thing left that provided me with a way to get them the information of what has transpired. I hope to hear back from this office as soon as possible. They only need to contact their representative Brittany, at the number and extension I provided earlier, in order to get the information required to contact us. If we hear back quickly and this is resolved by us receiving the documentation we requested after providing them with everything they stated was required, then we will contact the agencies stated earlier and let them know we received the service and document promised. However, we are still going to file the complaint so that maybe this will not happen to someone else. Thank you for your attention and I hope we hear back soon.

Jackie April 23 2015
I have had a Visa greendot card for over 5 yrs. My husband has a good job and we cash his payroll checks through Walmart and load the money on all of our cards. We have 3 of them. Well I went to use my card the other night for a purchase and it was declined. I called the number on card to find out why, Well I got a recording saying that our card was blocked and we could no longer load money on our cards and that we cannot ever get another card thru them. Then it told me to push star on phone to have access to my money. I went to Walmart took all the money off my cards and I even asked the clerk at Walmart why this is happening. She said ever since 9/11, They must think were are all terriosts and or drug dealers. We are Honest hard working people. This is a bunch of bullshit. I found out another person I know had this happen to them. But yet they want you to purchase there cards but it you dont use them enough you get penalized and if you use them to much you get punished. As the old saying goes damned if you do and damned if you dont. Walmart needs to quite carring these moneycards. This Greendot company is a F------ joke. I have called every number I could get my hands on and never get to speak to anyone. What a Joke!!!

C Marlow April 28 2015
I lost $4300. to Green Dot Moneypak one day last October. The Green Dot Corporation is listed as a bank. Banks are required by federal law to follow certain guidelines.

Green Dot has refused to refund the money I lost. They state that they do not make refunds on money fraudulently taken. The phone numbers listed connect to a computer which gives you options not even related to the issue and then hangs up on you. Their email address will not even let you send an email to them. Their customer service department called me once but it showed up on my phone as an unidentified number which I could not even save to my phone. The woman left a message saying to contact them but there is no way to do that. I believe their policies are obviously designed to totally avoid addressing customers problems.
I am now collecting names of people who have been wronged by Green Dot to join me in a class action lawsuit. These people need to be held accountable for the untold millions of dollars people have lost to them.
Contact me at: greendot.lawsuit@yahoo.com. to join this legal action.