On the Border Corporate Office

On the Border Corporate Office Address: 6820 Lyndon B Johnson Fwy, Dallas
TX , 75240
Phone: 972-499-3000

Customer Service Contact Info:
Phone: 888-682-6882

On the Border Mexican Grill & Cantina is a chain of casual dining restaurants which mainly serve Tex-Mex dishes. It was founded in 1982 by Farida Elshafeey and currently has locations in the US, Canada, and Puerto Rico, as well as in Saudi Arabia, Dubai, Egypt, and South Korea. Some of the dishes that they serve include tacos, fajitas, hand-rolled enchiladas, burritos, and chimichangas.

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Vicki Gaines February 19 2013
Your On the Border Restraunt in Loveland Colorado, had the most kind hearted and warm loving manager I have seen in along time. The waitress asked her to bring out a nutritional facts out to my table and it was seconds later that Jen Blum was there to help me figure out my weight watchers points for my meal. Malorie was a great waitress too! It was a very stressful day and they both made it a very stress-free dinner. Thanks so much for this experience.

Vicki Gaines
Greeley Colorado

Dale Wilson April 15 2013
I love On The Border Salsa. My closest OTB happens to be a test kitchen. Now I cannot go to this OTB any longer. I love your traditional cheese and onion enchiladas with chili sauce. But now that changed. Why would OTB change something that was already the best chili sauce. Also, WHERE are the sugar/sugar substitute packets...they are no longer on the tables and this has consistently become an BIG issue with me. Adding new items is great....changing existing ones is NOT.

Iris Benitez July 28 2014
I was so disappointed with the service from the location on S State Highway 360, Grand Prairie TX. My husband and I decided to get Mexican food but should have never gone here we were forgotten about. We were seated in a booth and we only had contact with a wait staff once to welcome us to the restaurant within 10 minutes of waiting for someone to greet us to order our drinks, we decided to get up and leave the restaurant. The restaurant was not busy and servers were just walking back and forth and talking among each other ignoring us. As we were leaving the manager that happen to be at the front told us Thank you for coming and I told the manager thank you for what we never received service and she simply only said "OH". I have been a loyal customer of your restaurant chain for many years we will NEVER go to that location ever again!

FRAUD ALERT April 21 2015
I just had lunch with friends at your 4552 Poplar Avenue, Memphis, TN location and I overheard the manager telling another person that worked there (looked like another manager by the way he was dressed) he was going to fire Rod (guess he was another manager) for stealing a money drop when he knew him and the other guy were the first ones to enter the location the next day meaning the manager or the person he was talking to had to have been the one that took the money. He said he will also blame steal time from their employees on his as well. Your manager is know for being hooked on drugs because we frequently eat lunch there and the waitresses gossip like the customers cannot hear them. Firing the guy named Rod will not save your store, because the manager and the other guy will still be there. Your waitresses already said food is being stolen because there are no cameras in the place.

Add some cameras, especially at the front and back doors, to catch the food thefts on camera and check on the Rod guy getting fired today - probably right now.

Timmie L Whiteside August 31 2015
On the Border 1003 North I35 E Lancaster, TX. My friend and I had the worst experience ever. The restaurant was dirty. I got up and ask the server if they could please come and clean up the chips on the floor and also the spill on the floor. She took her sweet and and I asked for the manager. The hostess come back and began to sweep the chips up off the floor and finally the manager came over and she cleaned the sticky spill up off the floor. Then we received chips no salsa but the chips were cold. Had to asked for more which we did receive. Then it took forever to get the salsa which we did finally did. Then a server came over to our table and asked us had we been served and we said no. He said he would be right back. He did take our drink but never returned that when another server came back with our drinks. We did order but again it took forever to get our food and when we did some of the other guest was incorrect. The manager came over and immediately got it corrected. However one guest decided she did not want her food and another guest did not get his food at all. Order was not entered. He did finally get his food. Now we wait to get a bill. We did get the bill but took forever for the server to return for us to pay. I wanted to just walk out and just leave but that is not correct thing to do.