Samsonite Corporate Office

Samsonite Corporate Office Address: 575 West St., Mansfield
MA, 02048
Phone: 508-851-1400

Customer Service Contact Info:
Phone: 800-765-2247

The Samsonite Corporation is a company which mainly manufactures and markets bags and luggage. It was founded back in 1910 and is now considered as a global leader in the luggage industry, selling nothing but durable, stylish, functional, and innovative products. Some of the products that they offer include casual bags, laptop bags, backpacks, briefcases, and hard suitcases.

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Les Nowotny April 27 2013
Iam trying to find replacement keys for my luggage locks.I have misplaced mine.The suitcase is about 25 to 30 years old. Still in great condition.My e:mail is Thank you for any help you can give me.

lee kivinski April 30 2013
i am trying to find wheels for my approx. 20 year old large suitcase (samsonite) with shelves.

Anthony Dent May 28 2013
My Samsonite 4284 Flight Basic suffered serious damage to the pull- handle on a recent flight from Amsterdam to Johannesburg. I have already submitted a claim to the airline concerned, but I would like to send you some pictures of the damage and offer some thoughts on design improvement. Should you be interested, kindly send me an appropriate e-mail address to which I can correspond. Thank you.

Myrtle Wheeler June 07 2013
My husband passed away five yrs ago 89yrs old. I found one of his brief cases
it has a combination lock on it so we are not able to open it.could you help me with
this or give me an option of what to do to open it.

Richard Grace November 13 2014
Without a doubt the MOST difficult organization to deal with in my 66 year history. Placed on long holds three times then chased to the "tactical team" and could not order the piece in your bourchere and asked so many questions. Then attempted to call your corporate headquarters and got constant busy signals. Love your product but your lack of service and ease of ordering has driven me away. Was trying to purchase Hartmann Intensity Belting 56606. No luck.

Yeh Cheng Cheng May 03 2015
I sent my Samsonite hardcase for repair of the handle on 27 Dec 2014. After almost six months and despite calls to your service centre in Singapore, we have drawn a blank on when the spare part will arrive to fix the luggage. The answer from the service center is still waiting for the spare part. I am getting frustrated with this type of service from Samsonite and would like to know when luggage can get repaired.

Michele L. Kile August 15 2015
I love my Samsonite carry on suitcase. I am handicapped, so with that ride on a escolator can be a bit tricky. Leaving from the Philadelphia airport going up the escolator I am 3/4 of the way to the top when I turn and my Samsonite carry on, go down the escalator flying, banging, rolling back down to the bottom. A wonderful young woman grabs my suitcase and tells me, "you are lucky you have a good suitcase". I then tell her how I have a Samsonite and how wonderful their product is. I purchased this suitcase(carry on) just for my trip to California, what a wonderful purchase I made. Thank you for your wonderful product.