Cost Plus Corporate Office

Cost Plus Corporate Office Address: 200 4th St., Oakland
CA, 94607
Fax: 510-893-3681
Phone: 510-893-7300

Customer Service Contact Info:
Phone:

Cost Plus Corporate Office Comments

Add a comment about Cost Plus -->

Enter Your Comment
Your Name


Your Comments


CAPTCHA

Enter Code:

Mrs. Villarreal September 01 2015
Monday, August 31, 2015

Attn. Cost Plus Corporate Office:
200 4th St., Oakland
CA, 94607

I have enjoyed shopping for many years at the World Market located in Huntington Beach CA. On Friday August 21st, I was shopping and noticed a sale on some furniture. The sales girl that day was wonderful and helped me with the measurements of the furniture so that, I could take the measurements home to insure the furniture would fit in my home. Excited about the furniture, I returned later that same weekend to purchase the sofa, love seat, chair and ottoman for my living room. Along with two different color sets of slip covers so, I would be able to change the color of the furniture when needed. While sitting on the furniture that I was interested in purchasing that day, I noticed none of the side pillows for this furniture set were down filled as described, instead the side pillows were filled with some other material. I asked the sales person whose name was Kevin, regarding the mistake in materials. Kevin stated that the side pillows were the correct pillows for the furniture. I then asked Kevin to check the detail for the furniture on the ad. I informed Kevin that in the details I had read the side pillows were supposed to be down filled pillows. Kevin then rolled his eye, sighed and pulled out his product checker in front of me. Kevin proceeded to tell me after he checked the product details that the details did not state the side pillows were down filled. I then pulled out my cell phone, pulled up the details of the furniture and showed Kevin that, indeed the pillows were supposed to be down filled. Kevin sighed once more so, I asked to speak with his manager. Kevin then smirked and walked away. Kevin returned with his manager Garrett. I spoke with Garrett regarding the problem with the furniture, unfortunately Garrett was of little help and gave no solution to situation. I asked if because of the mix up of materials for the side pillows would it be possible to change the side pillows with ones in the store that were of the right material. The manager Garrett then smirked at the sales person Kevin and looked back at me. Garrett proceeded to tell me he would have to call corporate to get authorization. I informed Garrett the sale ended Monday and was there anything he could do. Garrett stated “Nope the furniture is sold as is and by the way even if I call corporate no one ever answers the phones anyway.” Both the sales person and the manager Garrett walked away snickering. I was dissatisfied and walked out of the store, unfortunately the transaction for the furniture ceased to happen due to the unprofessional attitudes of both the sales person Kevin and the manager Garrett. They both left me with an appalling impression of who is representing World Market.
The bottom line is your corporation has two individuals who represent the World Market of Huntington Beach, CA. and have a miniscule if any regard for either the customers or the sales. These two individuals lack the skills necessary to perform their job. Surely they could have come up with a solution.
I shop for the experience and expect professionalism when entering a place of business. After many years of shopping at World Market, I am sadden that I nor my family or friends will patron your place of business until there is a competent staff in place. I would appreciate your help with the matter at hand.
Below I have listed the furniture for which I was going to purchase that day Please take notice of the formation regarding the side pillows. Please note information regarding the Lux ottoman is missing due to item no long on the web but it was in the store. I was also going to purchase two sets of slip covers for all the furniture listed below to include the slip cover for the ottoman. One set was in charcoal the second set was in stone.

Respectfully,
Mrs. Villarreal
Contact information: email address: Sandra.villarreal@live.com
Cell: 714-310-3319

Luxe 3-Seat Sofa Frame
Details and dimensions:
SKU# 447576
• Kiln-dried hardwood and MDF frame and legs with dark brown finish and flame-retardant polyester foam and down cushions
• Includes frame, cushions, 3 down back pillows and 2 down side pillows
• Requires our Luxe 3-Seat Sofa Slipcover, available in assorted colors, sold separately
• Part of our Luxe Collection
• World Market exclusive
• Assembly instructions
• Assembly required
• Overall: 87"W x 36"D x 34.1"H, 85 lbs.
• Seat: 24.75"W x 29.75"D
• Floor to bottom of seat: 3.5"H
• Floor to top of seat: 17.5"H
• Floor to top of arms: 25"H
Top of arms to top of back: 4.75"H

Luxe 2-Seat Sofa Frame
Details and dimensions:
SKU# 436386
• Frame is built from kiln-dried, solid hardwood, MDF, and engineered wood that has exceptional strength. Non-sag springs are built in the seat frame to provide additional support.
• Cushions are made of flame retardant, solidcore foam, wrapped in polyester fiber and duck feather down for superior comfort. Down portion is baffled to eliminate shifting.
• Includes frame, 2 down back pillows and 2 down side pillows
• Requires Luxe Sofa Slipcover, sold separately
• Luxe Sofa Slipcovers are available in assorted colors, sold separately
• Part of our Luxe Collection
• Assembly Instructions (Download)
• Assembly required
Overall: 72.5"W x 36"D x 34.3"H; 143 lbs.

Luxe Chair Frame

SKU# 437502
Details and dimensions:
• Frame is built from kiln-dried, solid hardwood, MDF, and engineered wood that has exceptional strength. Non-sag springs are built in the seat frame to provide additional support.
• Cushion made of flame retardant, solidcore foam, wrapped in polyester fiber and duck feather down for superior comfort. Down portion is baffled to eliminate shifting.
• Includes frame, cushion and down back pillow
• Part of our Luxe Collection
• Requires Luxe Chair Slipcover available in assorted colors, sold separately
• Slipcover can be machine washed or dry cleaned
• Assembly Instructions (Download)
• Assembly required
• Overall: 33"W x 36"D x 34.18"H
• Floor to top of cushion: 17"H
• Floor to top of arms: 25.3"H
• Cushion to top of back: 19"H
Seat: 22.5"W x 29"D