Wienerschnitzel Corporate Office Address:
7700 Irvine Center Drive #550, Irvine
Customer Service Contact Info:
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|Brita Harris September 07 2013
Went to your store in Palmdale on Ave S, and tried to get my "mystery" deal and the store had no idea what I was talking about, and they had no way of reading it off of my IPhone! What is your policy of communicating your promotions with you stores! It was a little embarrassing and I was in the Drive thru waiting for quite a long time while they tried to figure out what I was talking about! I even handed the employee my IPhone so they could see what I was referring to! After about 15 mins the manager gave me 10% off my order!
|karen dotor October 07 2013
went to your Route 66 Glendora Ca. store for dinner with my husband. We placed our order and payed .O. ne corn dog was not on order, so I paid for it seperately. The order was given to us,and we sat down to eat. The lady night manager came over to our table and reach on our tray and took my husbands corndog saying we didnt pay for it. I then produced my receipt and she put the food back down with no apology. I have never been treated so badly in my life. We both realy like your food and were so disappointed. We returned to the same place last week and were treated with attitude once again. I think this night manager needs to be dealt with and I,m not sure we will return. Sincerely Karen Doktor
406 n Vista Bonita Glendora Ca 91741
|Joy Hunsicker November 30 2013
I went to your location on Central ave. In riverside CA, and I have been sick eversince. I can`t hold down any food. I will never eat there again.
|Violet secrest April 26 2014
Very very disappointed at the american fork utah location. Went thru the drive thru at 10:10 last night. Hours state they are open till 11 at drive thru. Six cars in line. At 10:15, they turned off lights within dining area and drive thru order menu. We continued to wait 20 min (blocked in by other cars) and then all the cars realized they were not going to help us and left. I went up to the window and honked my horn. The employee saw us and just ignored us and continued chatting. We left and i saw him peer at our car. They should have came out and told all of us they were closed if that was their intentions of not helping us waiting to order. They need to hire workers with customer service skills.
|Yolanda Avila, May 27, 2014 May 27 2014
My son had purchased some regular chili dogs from your franchise in the city of Covina, California on Monday, May 26, 2014, Memorial Day. Franchise located at 1212 North Azusa Avenue, Covina 91722. Later that evening he had suffered serious food poison symptoms. He vomited out the chili dogs and suffered fever, chills, cramps and headache. This morning barely feeling better. Today, May 27, I called the Covina franchise to bring to the attention on what happened. I spoke with the manager, Melanie. She apologized and said would check the supply of chili and weiners. We will never purchase hot dogs from your franchises nor will we recommend Wienerschnitzel to our friends and family and acquaintances.
|Oscar E Menchaca July 27 2014
Are you interested in new expanded menu item idea that would increase new customer base without identity change but changing with the times!?
I am just a consumer with food manufacturing/protection background.
You are my first choice!
|Aaron Miller August 02 2014
Went to store number #376 In Laguna Hills CA and used the drive through. Someone over the intercom said it would be one minute and to please hold. After 10 minutes of waiting we pulled up to the window to give our order to the people at the window. When I pulled up, I was trying to flag down the guy working the inside register. He looked over at us after a couple minutes and we told him we wanted to order food. He told us one second and continued to help customers at the counter. He was working hard and I understood that he needed to help the customers in front of us as well. Another couple minutes later a woman, Petra, walked over to the window talking on a cell phone and grabbed the drive thru headset. She continued talking on the phone behind the window, out of sight but I could still here her talking. I was now getting extremely upset and the worker working the front came up to us again, and I told him I wanted to talk to the shift leader. Low and behold it was in fact Petra. She then proceeded to take another customers order that was in the drive thru before even acknowledging we were there. Finally she took our order and when I questioned why it took so long, and asked why she was talking on the cell phone instead of helping customers, she said she was talking to her manager. She then said that the guy working the drive thru dropped the headset and went on break. So after 15min of waiting we finally got our food.
While waiting at the drive thru, two cars backed up and left because it was taking so long. This was by far the worst experience at any food establishment that I have ever had.
|Monica Martinez August 08 2014
I was recently at store 4398 in Fresno ca off of shaw thurs 8-7-14. I got really rude service. They made me feel like I was bothering them by ordering. The store was very dirty and to top it off we saw a worker take a box of in cooked food and buns and put them in her car. Very disappointed we will not be going back there again
|Bob Marlowe September 04 2014
All of these problems will go away if these people are paid $15 per hour - or will they?
|Francisco Garcia March 29 2015
I have an idea for a hot dog. Please contact me.
|Tricia Santos March 31 2015
I received a Wienerschnitzel Gift Card for my birthday and was very disappointed to learn that Store #710 @ 1700 East McFadden, Santa Ana does not honor these gift cards. How do I find out who will accept them?
|Alisa Jones April 02 2015
I would like to be compensated for the time and money I spent terrible customer service. WVdwG
|nicole jenkins April 15 2015
Went through Hanford drive through tonight ...worst customer service ever very slow and rude. I could hear workers in the u kitchen saying the f word...I was apalled not professional at all!
|Kathy Cramer June 13 2015
Central Ave. Chino, CA. Stopped by at 8:41pm. Ordered thru drive thru
They were fixing food without gloves. Cheese, bacon, onions, whatever
They touched with their bare hands. How unsanitary is this? Where
have they had their hands?. Corporate where are your trainers,
and managers. This is not acceptable.
11159 Carriage Ave.
Montclair, CA 91763
|John Berry June 20 2015
Today I traveled 77 miles one way from Conroe, Texas to Bryan Texas to get some chili cheese hot dogs. When I received my order I was so disappointed to find out they were using a Mrs Beards (local brand) hot dog bun instead of the franchise bun. The bun they are using is a very sweet bun and takes away from the taste of the chili cheese dog. I will not go back until I receive an up date from Corpperate. Thank you for your time.
| C. Lopez July 01 2015
To whom it may concern. This is a formal complaint regarding an awful expire center as a customer to your Buena Park, Ca. Facility. Through the driveway. Your employee.. cashier.. was the most rude, insobordante. . Unprofessional and would like to speak to someone in your department for customer complaints. . This individual lacks what we had known to be a family experience and hospitality in past times..
|rick July 07 2015
my parents and i went to your store and made an order for almost $55.00. the food was horrible. the day we made the mistake and ate it, both my dad and i got bad stomach aches and my acid reflux flared up something awful. the french fries were only half cooked and were cold, it was like eating a stick of cold lard. later that night i decided to eat another chili dog, NOT SMART. the same thing happened. sore stomach, and acid reflux flare up. so the next dat we had roughly 35 dollars worth of the slop left and i didnt want to waste money so i decided to try it one more time, well needless to say my mom put the stuff where it deserved to be, IN THE GARBAGE. i hope the bugs didnt eat it...lol. my mom is still trying to get a refund or some sort of satisfaction for having to throw away 35 dollars worth of food and 20 dollars for the discomfort that my dad and i had to endure. this was your store in Palmdale CA. 93550. the people at the store are giving my mom the run around so i told her to just got to the top, so that is wheat she is going to do. please do the best thing for you, buy some hormel chili and make your own chili dogs at home.
|c. Lopez / Mike V. July 11 2015
to Whom it may concern.. 6.27.2015 @ 23:06 hrs. after visiting Knotts Berry Farm.. we decided to eat at your franchise. Huge mistake.. we were treated like the worst of the worst. by employee #1013 Franc%$&@... Check # 722.. ( 7501 Orangethorpe. Buena Park,Cal. Store # 326... We Had this awful, experience with the very worst customer / Cashier Attendant. who should wear a Jail #. incompetent, inhospitable, unprofessional, that truly shone and gave the very worst customer service in the history of customer service! lacked people skills and His very limited vocabulary.. well.. is this the Prestige Image Of Your Corporation! Shame on you all! Employee # 1013!!
|Shannon Effa July 20 2015
July 19, 2015
To Whom It May Concern:
Tonight I took my family to Wienerschnitzel in Redding, CA to enjoy your 99 cent hot dog sale. We have happily solicited this store for the last nine years & appreciate the high quality food and excellent customer service we have received there. I ordered six original hot dogs, plain with nothing on them. When I pulled up to the window I asked the young lady, “The 99 cent hot dog sale is today, correct?” She said “Yes” and that was it (knowing what we had just ordered). When I saw the bill, I was charged $1.49 per hot dog. I asked her why I did not get the 99 cent price. She said, “You had to order an original mustard, chili, or kraut dog.” I said, “Aren’t our hot dogs the same thing---just without the mustard?” She said sorry---no---we had to order them with mustard to save the $3.00. HUH?!?!?! I wonder if we had ordered them as mustard dogs, hold the mustard if that would have worked? I also wonder why the young lady did not advise me before I paid about the fact that MY hot dogs were NOT on sale (even though they were original hot dogs----without the mustard). I usually let these things go, but I really felt ripped off. When I got home, I phoned the store. A young lady answered and I said politely, “Hello---I just went through the drive thru and was wondering if I may speak to the manager?” She said, “Yes.” (Pause)….then I asked, “Are you the manager?” She said, “Yeah.” This seemed unprofessional to me, as she should have identified who she was. She confirmed that we should NOT have received a discount and that this was company policy. What if I had ordered 6 mustard dogs, with mustard on the side??? Would that have saved me $3.00? I am unhappy with your company if this is in fact accurate. I think this is an unreasonable policy. Please advise--
|Diana Puckett August 19 2015
When are you going back to the original corn dog? All you offer. Is the chicken corn dog. That is disgusting, maybe give the ustomer the option of beef or chicken. Thank you.
|Alex Lopez August 19 2015
Ordered a family pack of chili cheese dogs and received chili dogs with no cheese. Tried to resolve the problem to get ap correct order and have got different stories about the manager,spoke to a Danny, a very rude and unprofessional Melissa. Asked for a corporate phone number which first I was told to look it up and then received a number that keeps saying the number is disconnected. All I want is what I paid for. Very disappointed on how store #181 located at 204 McHenry Ave in Modesto has treated a customer. Melissa,Danny and whoever the first person who answered the phone need to definitely find a job not dealing with customers.