Dickey's Barbecue Pit Corporate Office

Dickey's Barbecue Pit Corporate Office Address: 4514 Cole Avenue, Dallas
TX, 75205
Phone: 972-248-9899

Customer Service Contact Info:

Dickey's Barbecue Pit Corporate Office Comments

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concerned friend and customer March 20 2013
It has come to my knowledge that no one at the Georgetown store other than the GMhas a food handlers licences. This I believe is cause for concern. Also I recently learned that the owner suspended the entire staff other 2 people with out pay because of a theft that he waited 5 hours before even calling law enforcement. Also he has employees that are on salary that he works 60 plus hours a week.

Laura coonrod April 26 2014
My husband and I went to the Clifton park, my, franchise. We enjoy going there and like the food. Usually we go during the week, but am here in a Saturday. The 2 girls that were working did a TERRIFIC job waiting on their rush if customers. They were both patient and courteous. It became evident though that they really needed more employees working as they were running out if items (they clearly had no time to prepare anything). Do all you can to keep them. You have 2 very hard and dependable workers.

D hatfield May 26 2014
We need dickey franchise in Sanger,Tx. Please put one in.

Joge June 10 2014
Great food and disappointed to find the davenport Iowa location closed. No info on the doors or in paper. Their website does not have a customer service choice toccontact. Very disappointing on both accounts!

Sherry June 22 2014
Dickey wake forest NC.1 of 6 paying customers which did not include the. 2 young men lounging on the 2nd table as one walks into establishment.could not order easily as there was no direction from staff. Brisket < 2 oz & very thick cut( it was literally 3 spoonfuls of it) .pork sandwich had pickles on it when onions requested. The manager did correct it yet placed top of bun into BBQ sauce which had been poured on to it so the sandwich top was smeared with sauce. Before wake county health inspector is called,someone needs to check potato salad temperature which was too warm.not inviting atmosphere.i am from Texas so I am still trying to figure out how one can make brisket so dry! Will not return. Thanks

Peggy and Kathy (Balch Springs store) July 29 2014
I love dickeys bbq but if I am going to pay that much I expect good service, we were at the one in Balch Springs and this young man working, could not stay out of the chicken place in order to wait on us. He did not make sandwiches as we ordered, we had to go back several times to ask for things, yet he would be in chicken area so we had to wait or hunt him down, the meat was not warm, etc. We called and talked to a lady two days ago and was told she would look at camera and call back. we have not received a call, we call back today and she said she is still reviewing it,I am 60 yrs old and it takes a lot for me to complain but this was the worst experience and the least responsive place I have ever eaten.214-458-4489

Debbie August 11 2014
August 11, 2014

We found the following items to be disturbing.
When we arrived at the dinner hour we found out they were out of: beef brisket, pulled pork, polish sausage, spicy cheddar sausage and a few other items. We also found the menu to be very confusing. When we went to get drinks, the ice machine was empty, and we got the last two forks. The ribs were room temperature and ‘WERE NOT FALL OF THE BONE” AS ADVERTISED. The potato salad was awful, but the beans and coleslaw were good. The eating area floors were dirty. The trash receptacles were over flowing and I had to ask to have them dumped. The restroom needed cleaning and supplies needed replacing. We also observed the cashier handling food without gloves. We believe this to be a health code violation.
We are sorry to say we will not be patronizing your business again. We wish you well and hope these issues will be resolved.

Bill, Port Orchard, WA August 13 2014
This was my first time to Dickey’s and I’m sorry to say my last. They were out of the pulled pork, polish sausage, and beef brisket, now am I supposed to order a 3 meat plate. The menu was confusing to me and I made a mistake by asking for the half rack of ribs when I really wanted was a Rib plate with sides. Instead I was charged for each side which added $5.00 more to the cost of my meal. I found the Ribs to be barely warm and tough. The potato salad was also rather warm and not what I thought potato salad should taste like. I must say that my overall experience was not what I expected from an established BBQ Franchise.

Rae Ann September 09 2014
Worst experience ever. Go to a rib place. No ribs. Done in 20 minutes.

William Jefferies April 30 2015
I stopped at your South Lebanon, ohio store. I waited in line for over 30 mins only to be told, they were out of ribs! I will never eat at your places EVER! I saw several employees just standing around and only one preparing the orders! If this continues I know this store will be out of business! I do not know what the quietly of your food is like, but your service stinks!!!!

Eric F. May 18 2015
Went to East Shea Location in Scottsdale last night May 17, 2015, I wanted ribs, they did NOT have any, wanted Polish sausage, did NOT have any, wanted Caesar Salad, did NOT have any lettuce. I ended up with pulled pork. It was a very small sandwich. How can a restaurant be OUT of menu items at 5 pm ? This location is ALWAYS OUT of something. Will never go back !!!!!!!!!!!!!!!!

Brcorvette64@gmail.com May 20 2015
My first visit to a Dickeys Barbacue (new store on Centerville Rd, Virginia Beach
Va.) was very disappointing. The BBQ was good, but the sanitation at the Serving Counter and Dining Room was very poor. The employees were friendly,
but the male cashier was picking his teeth with his fingernails while
checking out myself and other customers. I will not return.

Thank you

Gail Kemble, Hoofs 4 Healing Equestrian Svcs., Inc. June 10 2015
Hello! We are not only repeat customers of your Rt. 80, Savannah, GA store, but also big fans of your bbq! Hoofs 4 Healing Equestrian Services, Inc. is a 501(c)3 non-profit therapeutic riding center serving Savannah, GA. We serve the unique demands of the special needs community, military and their families, as well as inner city and underprivileged youth. We are 100% volunteer staffed and depend upon the generosity of individual donations, corporate sponsorship and fundraisers in order to keep our program free to the community. We are planning a fundraiser for July 24, 2015 in Savannah, GA. Would you be able to provide a gift card to be utilized at the silent auction during this fundraiser? All donations, of course, are tax deductible. Our mailing address is: 1514-B Old Dean Forest Road, Savannah, GA, 31408. Thank you for your time and consideration. Gail Kemble, Barn Manager/Administrative Assistant, Hoofs 4 Healing Equestrian Services, Inc.

Pat Thompson July 21 2015
On Sunday, July 19, we ate at your Downers Grove, IL location. It was my husband and i, plus our son and his wife and a 2 & 4 year old.
We ordered the family pack. We had beef brisket, sliced and chopped. It was full of fat. The slices had half chunks of fat and half meat. The chopped brisket had to be picked at because it was chopped with all that fat and half of the pieces were only fat. We had a plateful of fat that we showed who we thought was the manager. His comment was that there is always fat on beef brisket, and he walked away. That must have been the last of their beef brisket for the day because new customers were told they were out of beef brisket. (it was only 6pm) Our small containers of sides were not even filled to the top., The mac and cheese barely was enough for the kids. We had eaten at the Wheaton location and were happy with that experience. Someone in management needs to oversee this location before customers turn against Dickies Barbeque.

Peggy Scoggins September 25 2015
Just left the dickies in highland village Texas. The worst dickies I have been in. The ceiling is leaking and there is grease on the floor making it very dangerous to walk. Very unsanitary. I ate there on 09/25

C. Polinard October 12 2015
Hi! Seeing you OPEN sign I stopped by your midway store on Sat. evening at 8:45 PM. I had two people on walkers. After watching the guys make their way down the length of the store, we were told we were too late to eat. I mentioned that the open sign was on and they said they were required by corporate to leave it on even though they could not serve, The good news is that we went on down to Spring Creek who welcomed them with open arms. And as you can understand that is where they plan to eat from now on.

c polinard October 12 2015
After seeing your OPEN sign we stopped by your store on Midway. After the guys walked with walkers all of the way to the back they were told that it was too late to eat. I told them that the open sign was on and there is food sitting there. They said it was a corporate policy to have the open sign on even if they could not serve. We went on down to Spring Creek where they were opened with open arms.

Sherrill Shows October 13 2015
Love your bbq and sides, except your change in the potato salad. The current potato salad is not good. Please change back to old recipe or offer both recipes or lose a customer.


Steve Yeary October 26 2015
ATTN: Mr. Roland Dickey, I have been a Dickies BBQ customer for over 20 years. I visited your store in Lancaster Tx, on 10.25.15, ready to spend around $200.00 to feed my guest of 20 people at my Talladega Nascar party. There were 6-8 employees there but no food of any quantity. It was 12:30pm. You sell BBQ by the pound and I was trying to buy 2 lbs each of your meats at $13.50 a pound. I was told I could only buy 1/2 lb of ham, because they only prepare 1 1/2 lbs of ham a day. A 1/2 lb of ham would only make 1 sandwich for the boys I feed. 1 of 2