Chicken Express Corporate Office

Chicken Express Corporate Office Address: 940 Highway 156, Justin
TX, 76247
Phone: 940-648-1180

Customer Service Contact Info:

Chicken Express Corporate Office Comments

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Ron Millican March 17 2013
Hi I would like to know what kind of catfish you serve in your restaurant? Where does it come from?
Reason, my wife and I ate catfish at the new store in Carthage Texas and the next day my wife was not feeling good. Later that night she had a bad case of diarrhea and vomiting. I am not positive it was the fish, as I ate them also and I was not sick.Of course I have what some people call an iron stomach or my fish was not effected with anything.
This cat fish resembles the Basa Fish from Asia.A type of cat fish now being served here in the USA . Mainly because it is cheaper than good old farm raised catfish from the USA.
I hope that it is not the Basa fish from Asia.
Any comments?
Thanks Ron Millican po box 247 De Berry Texas 75639 Cell 903-738-1079

Eric Wiley April 01 2013
Went to resturant in Mesquite, TX. Charged my debit card then told me they didnt have what I asked for. Manager spoke loud with clerk as if they wanted me to hear. Had my 13yr old son with me. Very unprofessional and embarrassing. I was at drive thru. 3-31-13.. Approximately around 8:15p or so. I have always been a customer of Chicken Ezpress and has never been treated that way.

Jose April 30 2013
Your store location in joshua tx has the worst service they always forget things of my order or they give me old food plus you can not get get in touch with the main supervisors the email is wrong and there rude as hell even managment I spent normally $20-$40 at a time there people act like they dont apreciated my business and I use to go almost every week now there lucky if I go once a month I just wish someone from high enough position care about it cause I will not recondent no one from now on

Allan Harvell December 18 2013
I been a customer a few years in Burleson and Matlock store, but last few months I go to the one on I20 and Forest Hill, order the 9 gizzards meal, they cooked them, put in the box counted 9 then put back out of box under light again, so after 20 minutes I just ask for a refund which they took their time to do and I left, that store seems to have help problems. I like your food and place but they make sure to upset me every time I go to that store.

Allan Harvell December 18 2013
I called the store manager from the parking lot and he acted like he did not care.

carl smith December 30 2013
Hello I was in your sulphur springs texas chicken place and this Spanish girl I think she said her name was alexis she was so nice and very patient with me and helped me with my tray . She was a kind person I was so glad I went there to eat she made my day by helping me and I was having a bad day but when I left I was smiling thank you for having such a great and caring employee.....

Gilda Jackson January 06 2014
Rheann supposedly the Manager of the S Stewart in Azle Tx Chicken Express was rude and could careless about giving out cold or stale food....This has happened on several occasions and I have never said anything before BUT everyone in my office is in agreement with me that I should contact you this time. It is always hit or miss with that location....

Cheyanne January 30 2014
I went to your location in Aubrey tx. The lady taking order who is apparently the manger was very disrespect and rude. I have had many problems with this location in the past. Something needs to be said to this lady.

Cheyanne January 30 2014
I went to your location in Aubrey tx. The lady taking orders who is apparently the manger was very disrespectful and rude. I have had others problems with this location in the past.

Joseph Mikkelson February 26 2014
Lake Worth Tx...Hi my mom loves chicken express foods but i been hearing her complain about the one in Lake Worth texas for awhile about how the chicken being pink and today 2/25/2014 they crossed the line they actually gave her chicken with green on it and said thats how it comes and argued with her this is bull my mom all redy has problems with cancer and now shes having to worry about food poison something has to be done about this place its nasty and not right my email.

Marc April 08 2014
I am curious as to how much 2 pieces of chicken breast cost, if its $3.99 or $4.00. When I order and am told at the drive-up that it is $3.99 and when I get to the drive-thru window I hand them the money, I get a receipt for $3.99 but I never seem to get that penney back. If its $4.00, just say $4.00 and make it even. I know if I was ordering something and I was a penney or two short, I know that I would get no sympathy from the cashier there or anywhere else I go. This has happened far too many times here in Cedar Hill, TX location. Cashiers are not that friendly either. I think I will take my business elsewhere.

wanda bain June 08 2014
I was very disappointed in the service at the Chicken Express in west monroe, LA. I looked up the menu to see what they have and got there and the person said they did not have a chicken tender basket, paid more that I wanted to for what I got. The food was fine and got enough,,,just paid more than it said online and was told they did not have chicken tender basket like ad said online...thanks

Curtis Brown June 09 2014
I have been visiting this store for sometime now and i have to say from the store manager down to all the employees they have NO respect for the customers and from my eyes they are building a BAD name for Chicken Express. My first visit i order a catfish dinner and the catfish was cooked in BAD cooking oil. The fish taste like it was fried in some motor oil.when i try calling the store NO answer. So I came back the next day with the fish. I explain why I was returning the food. There was a older Gentlemen there that denied something being wrong with the food because he was the cooker and made me as a customer feel like I was trying to get a free ride or something.My second visit at this location was at 9:23pm on 6/5/2014 I ordered a 7 piece tender combo. before you are able to drive up to the window look to be a sign outside that say stop here.The girl takes my order with NO problem. As she brings my order to the car I look at my food and notice my food looked like something just put together. The chicken was over cooked the fries was so greases and there was some burned okra mixed with my fries.I told the girl I did not want this order because its looked like it was just thrown together.she responds by saying IT JUST OKRA so she snatch the order from me and I had to wait another 9 minutes blocking the driveway from the other customers. One driver had to get out his car and move the sign just to be able to drive past me.The next day on 6/5/2014 at 2:35pm I visit again this time I went inside thinking i was going to get better service which turn out to worst then the day before. Again a manager by the name Angelica took my order.Well I order again a 7 piece tender combo. She looked to be so disengage not listing to my order she didnt even give me my drink that comes with the combo I had to asked another employee for my drink.I didnt check my order there because I figure everything was ok until I got home. She only gave me 5 tenders. At this point I am disgusted with this place and will never go back there.This is not have you treat your customers. I strongly recommend someone with your corporate office to visit this store. 5501 Rowlett 75089 972-463-4646

tam June 10 2014
I see alot of managers in your stores are rude reviewing the cimments. well i am speaking of one Thomas Graham i visit you store in addison tx just about everyday. Well today i had to take Most of my 30 min lunch to get my order right. i went through the drive through 3 times thomas was rude and because he is the gm he is a Ahole. With him in charge this location want last long. i was very a

J Sanders June 20 2014
The worst chicken I have ever eaten in my life. Tasteless, very pale in color and not appealing in the least. I have eaten chicken all my life and it is one of my favorites. It this was the best I could get I would never eat it again. I had the misfortune of eating at the location on Beltline. The manager said since I ate the chicken, he could not refund my money. J Sanders, 13500 Noel Rd., @550. Dallas 75240. They said it was marinated overnight, but in what?

craig michael June 21 2014
grand prairie tx 360 location - orders have never been correct, seems now like it is done on purpose, it is so consistent. Too expensive, and added to taking away the wrong sides, not close to being worth the money. Hello, Golden Chick, I guess. The attitude showed today pushed me over the edge to leave for good. Not worth it anymore, a feeling shared by many.

Terri Loper June 29 2014
Your store in Atlanta Tx is subpar in their service. We have placed several orders to go from there and there is always something missing from our order. We have just gotten an order that my father in law picked up for us and again we are missing an item. We were charged for the item but did not get it. I called and informed them and i was told I co uld come back for it but we live 15 miles away. I was then told that the next time I come thru they would give me a free drink. I already paid for the drink! I will not be going back to your establishment and neither will any of my family. We have a KFC here and they slways get our order right!

Beverly Hohstadt July 04 2014
I have never ate at Chicken Express before. I was there for lunch yesterday. I need to tell you the food was great and the portion. Loved the fish. The service was very pleasant and the place was clean and had NO foul odor. I was impressed. This was at Burkburnett, Tx.

kevin lewis July 13 2014
Visited store in mustang ok 4 times in a row and found they cannot count their chicken. Purchased 7 piece tender meal and only get 5 or 6 pieces and today 7-13-14 ticket 25 ordered the 20 piece and only got 18. I am a local driver in mustang and have witnessed other customers refusing to go back because of same problem in last 6 months. I would hold manager responsible because last time I called in they sent a 10 dollar card and problem is still not fixed.

mike zoski July 17 2014
i would like to see about you guys to put in a chicken express in BARTLESVILLE OK. WE ARE THE ONCE THE HEAD QUATERS PHILLIPS PETRO. WE HAVE ABOUT 40,000 PEOPLE THAT LIVE IN TOWN.

monty summers July 21 2014
ex long time customer, went through the weatherford tx location ordered my usual 2 chicken breast and roll got home it was dried out, called manager she argued and said no way, it could be, basically calling me a liar. your weatherford location is in disarray. 8174586209

HR August 01 2014
The Chicken Express on Sycamore School Rd. and I-35W in Fort Worth has the rudest workers ever.

DM August 11 2014
Manager at Wichita was outside in a car came in preparing food never washed his hands I told him he lied and went and hid.Other customers also saw him and they left the store.What is really sad called corporate they never called me back.Never eat there again. SORRY NASTY CHICHEN EXPRESS

Kathleen johonnett August 31 2014
I need to just find away to get a hold of corporate or owner of the chicken express owner in north Richland Hills texas 76180 .my husband works there and we have a very big problem with the general manager on a couple of issues please need help contacting someone.

Kathleen johonnett August 31 2014
Please need to talk to someone about a private matter.

Stephanie Gonzales September 16 2014
I went to the store on 121 in Haltom City Texas. The tenders you could tell had been cut in two, the rolls were crunchy and the okra was way over salted. I asked for 6 chicken livers but did not even get those with my order. The young boy who took my order was in such a hurry he was not even paying attention to my order as he took it. I spent 35.00 and it was a total waste of money. I called the store and the manager was to busy to talk to me. Very poor service and food quality. I would like a refund. I am going to call the store back tomorrow. If I do not get a response I will call the corporate office. I work for a chicken franchise and do know that sometimes poor managers cut the chicken tenders in two to save on food costs. Very poor excuse for taking customers money to save dollars in your MGMT pocket.

Shawna Cox October 07 2014
They are horrible! The mashed potatoes were like water and they refused to give us our money back & refused to give us the number to the corporate office. We will never eat there again!

Pam Gober October 08 2014
Order was incorrect; only got 5 instead of 7 tenders, got roll instead of biscuit; called and spoke to Brandon and he said he would correct with 4 tenders next time u visit CE. But, the biggest problem was the chicken was SO salty, that I was only able to eat one piece! Not happy after spending $10 on lunch! It was not the breaking, but the chicken itself that tasted like a salt brine, yuk!

Susie October 23 2014
The service at most places I have been to has been fine, however the food is always hit and miss. The sides taste different depending on which location you buy at. Sometimes the chicken is crispy and others it is soggy.

The opening of the big warehouse in Burleson TX was front page news as to how many jobs it would bring to the area. People eagerly anticipating the opening and potential to have a good job. Dealing with the construction and street closure with the promise of work to come.
And guess what - day one when it opens - automatic sign up "NOT HIRING" - brought their own employees and not 1 person hired from the community that boasted of the new jobs to come. SHAMEFUL!!

Loal Harwell. October 24 2014
I just picked up a order and the containers were laying on there sides. Needless to say gravy was all of over the place. When I called the store and told them they told me this is what they do, give me a break. My last time to go there.

Danny Carmichael October 27 2014
Sunday the 26th of October, we went to get chicken to go to a church function that night .. we got there at 5:30 and we were told there would be a 15 minute wait on chicken .. so we pulled to window and paid .. they handed out a sack and it was wrong order we were told to pull up so we did .. at 5:55 we still did not have our meal and there had been 5 cars get there food and pass us .. so my husband went in and waited in line to talk to someone .. just as he got up the guy told him they were taking it to our car .. sure enough here it came as he walked out the door .. but they still were missing a tea .. they said they would go get it .. but we were late for church and so we had to leave without it .. this is the 4th time in the past 3 months we have had bad service .. we quit going for a time but decided to give it another chance .. we will not give it another chance again and I think you need to be aware of what is going on with this store .. the lady taking our order like to have never got it right but finally after 4 trys said she had it right .. please we love you chicken but need good service

S. Tarkowski 12/14/2014 December 15 2014
Have eaten @ the Chicken Express on Garth Rd Baytown Texas many times, Mgr Amy is wonderful, her crew was wonderful but on this day there was a mgr Carl who would not come out of the office, would not speak to me about the quality of our food. No re-placements were offered.

Spent $36.00 food was horrible, cold, re-fried on the catfish and hushpuppies were undercooked. mash potatoes were cold as well as the mac n cheese. Carl lost this customer. What kind of a manager will not come out of his office?

Roudy McLuvin December 15 2014
All I can say is the Chicken Express on Gilmer Road in Longview needs attention from the district level. The problem lies in that the district manager is doing a poor job of getting this store to the level of service offered at the Judson Road store. The current store manager is not the problem since I find him to be dedicated and sincere. The quality of employees is lacking and it is hard to get good help nowadays anyway. I would not have this store managers job since it appears he does not have the backing at the corporate level.

Lindsi gilbert December 19 2014
I had a terrible experience at the Sherman tx location... When I was in the drive thru the lady taking my order was COMPLETELY rude... I was asking for well done on what I ordered and she cut me off an sd 10.18$ and never said thank u or yes we can do tht or read my order back to me... She was very snappy... When I pulled up to the window she basically threw my food out to me.. Slamming the window and did nt seem like she was enjoying her job. I eat at this location a few times a week and this is very unacceptable! I will def by be eating there again!!!

lil smith March 15 2015
Some one from this office meeds to call me for i have nevervbeen. Curest out by a manager before. And it was there fraught that they dod not fill my order correct.
My number. Is 5806060499 looking. Forward to here. From you

J. L. Fuller March 19 2015
I would like to know the owner of your Edmond, OK Chicken Express so I can let him know how bad and unprofessional his employee treated me as a customer. If you will not give me his information then give him my phone number and ask him to call me. Thank you J. L. Fuller 405-615-2475

David March 22 2015
I have had three horrible experiences at your location in Tyler on the loop.twice I did not receive my entire order and today I asked for some extra ketchup and she rolled her eyes at me and slammed the window shut..their customer service sucks will never eat there again

krystal March 25 2015
Went to the store in Foret Hill Tx and i usually have a pretty goood experience with them but today was not one of those days. I ordered hot wings and only when i went to eat them i realized they were not done on the inside. Only reason I didnt go back was because i was on my way to work. For as long as I had to wait there is no reason for the wings to not have been done.

Went to Chicken Express on loop 323 in Tyler, TX. I waited over 30 minutes for some fresh fish which was over cooked. I tried pushing the button 3 different times to see what was taking so long no one would answer. Then I called in the store on the phone no one would answer. I had to flag down a worker that was bringing someone food in the drive thru just to get app me body to check on my order. Now what kind of service is that.

Tammey Posey April 08 2015
I visit your Magnolia, Texas Chicken Express and i can honestly say they do a great job... The food is always hot, fresh, and made to order.... My husband loves their catfish dinner and I always order the chicken tender dinner... Great Job Magnolia Chicken Express!

Jesse April 28 2015

Like to have one in vidor tx.

Susan Richison Something needs to be done about the service in your Commerce, Texas store. We have been in this restaurant over 5Times and going thru the drive thru my wait time is over 30 minutes each time. I love your food. But this restaurant is ridicu June 02 2015

cassidy June 03 2015
I am an employee and some of our coworkers happend to catch me with my back turned and put something in my drink. Our privileges is to eat and drink as much as we want. If they did this to me who else would they do this to. We are on the Judson road lactation in Longview Texas. Thank you and apolgize for the inconvenience.

Stacy Wright June 04 2015
I was recently at the CE location noted below. Service was O.K., but the chicken was not. It was tough as shoe leather. Not sure why, but it was not that appetizing. Actually, we brought our leftovers home to the dogs. Please let the manager know at this location so they can rectify this situation.

CE Graham, TX
1901 Hwy 16 South
GRAHAM, Texas 76450
(940) 549-2200

Larry Canright June 10 2015
I first just want to say that I and my coworkers love your store. We visit quite often, usually for take out, but nonetheless, we love it. We are wondering if you would consider making your catfish dinners available at the Mansfield, Tx location. We all love it and would really like to be able to enjoy it while at work.
Thank you for any consideration in this. Keep up the great work.

Larry Canright June 10 2015
How can we get the awesome catfish to the Mansfield Texas location? Me and my coworkers would love to be ale to have this while at work.