Chicken Express Corporate Office Address:
940 Highway 156, Justin
Customer Service Contact Info:
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|Ron Millican March 17 2013
Hi I would like to know what kind of catfish you serve in your restaurant? Where does it come from?
Reason, my wife and I ate catfish at the new store in Carthage Texas and the next day my wife was not feeling good. Later that night she had a bad case of diarrhea and vomiting. I am not positive it was the fish, as I ate them also and I was not sick.Of course I have what some people call an iron stomach or my fish was not effected with anything.
This cat fish resembles the Basa Fish from Asia.A type of cat fish now being served here in the USA . Mainly because it is cheaper than good old farm raised catfish from the USA.
I hope that it is not the Basa fish from Asia.
Thanks Ron Millican po box 247 De Berry Texas 75639 Cell 903-738-1079
|Eric Wiley April 01 2013
Went to resturant in Mesquite, TX. Charged my debit card then told me they didnt have what I asked for. Manager spoke loud with clerk as if they wanted me to hear. Had my 13yr old son with me. Very unprofessional and embarrassing. I was at drive thru. 3-31-13.. Approximately around 8:15p or so. I have always been a customer of Chicken Ezpress and has never been treated that way.
|Jose April 30 2013
Your store location in joshua tx has the worst service they always forget things of my order or they give me old food plus you can not get get in touch with the main supervisors the email is wrong and there rude as hell even managment I spent normally $20-$40 at a time there people act like they dont apreciated my business and I use to go almost every week now there lucky if I go once a month I just wish someone from high enough position care about it cause I will not recondent no one from now on
|Allan Harvell December 18 2013
I been a customer a few years in Burleson and Matlock store, but last few months I go to the one on I20 and Forest Hill, order the 9 gizzards meal, they cooked them, put in the box counted 9 then put back out of box under light again, so after 20 minutes I just ask for a refund which they took their time to do and I left, that store seems to have help problems. I like your food and place but they make sure to upset me every time I go to that store.
|Allan Harvell December 18 2013
I called the store manager from the parking lot and he acted like he did not care.
|carl smith December 30 2013
Hello I was in your sulphur springs texas chicken place and this Spanish girl I think she said her name was alexis she was so nice and very patient with me and helped me with my tray . She was a kind person I was so glad I went there to eat she made my day by helping me and I was having a bad day but when I left I was smiling thank you for having such a great and caring employee.....
|Gilda Jackson January 06 2014
Rheann supposedly the Manager of the S Stewart in Azle Tx Chicken Express was rude and could careless about giving out cold or stale food....This has happened on several occasions and I have never said anything before BUT everyone in my office is in agreement with me that I should contact you this time. It is always hit or miss with that location....
|Cheyanne January 30 2014
I went to your location in Aubrey tx. The lady taking order who is apparently the manger was very disrespect and rude. I have had many problems with this location in the past. Something needs to be said to this lady.
|Cheyanne January 30 2014
I went to your location in Aubrey tx. The lady taking orders who is apparently the manger was very disrespectful and rude. I have had others problems with this location in the past.
|Joseph Mikkelson February 26 2014
Lake Worth Tx...Hi my mom loves chicken express foods but i been hearing her complain about the one in Lake Worth texas for awhile about how the chicken being pink and today 2/25/2014 they crossed the line they actually gave her chicken with green on it and said thats how it comes and argued with her this is bull my mom all redy has problems with cancer and now shes having to worry about food poison something has to be done about this place its nasty and not right my email. firstname.lastname@example.org
|Marc April 08 2014
I am curious as to how much 2 pieces of chicken breast cost, if its $3.99 or $4.00. When I order and am told at the drive-up that it is $3.99 and when I get to the drive-thru window I hand them the money, I get a receipt for $3.99 but I never seem to get that penney back. If its $4.00, just say $4.00 and make it even. I know if I was ordering something and I was a penney or two short, I know that I would get no sympathy from the cashier there or anywhere else I go. This has happened far too many times here in Cedar Hill, TX location. Cashiers are not that friendly either. I think I will take my business elsewhere.
|wanda bain June 08 2014
I was very disappointed in the service at the Chicken Express in west monroe, LA. I looked up the menu to see what they have and got there and the person said they did not have a chicken tender basket, paid more that I wanted to for what I got. The food was fine and got enough,,,just paid more than it said online and was told they did not have chicken tender basket like ad said online...thanks
|Curtis Brown June 09 2014
I have been visiting this store for sometime now and i have to say from the store manager down to all the employees they have NO respect for the customers and from my eyes they are building a BAD name for Chicken Express. My first visit i order a catfish dinner and the catfish was cooked in BAD cooking oil. The fish taste like it was fried in some motor oil.when i try calling the store NO answer. So I came back the next day with the fish. I explain why I was returning the food. There was a older Gentlemen there that denied something being wrong with the food because he was the cooker and made me as a customer feel like I was trying to get a free ride or something.My second visit at this location was at 9:23pm on 6/5/2014 I ordered a 7 piece tender combo. before you are able to drive up to the window look to be a sign outside that say stop here.The girl takes my order with NO problem. As she brings my order to the car I look at my food and notice my food looked like something just put together. The chicken was over cooked the fries was so greases and there was some burned okra mixed with my fries.I told the girl I did not want this order because its looked like it was just thrown together.she responds by saying IT JUST OKRA so she snatch the order from me and I had to wait another 9 minutes blocking the driveway from the other customers. One driver had to get out his car and move the sign just to be able to drive past me.The next day on 6/5/2014 at 2:35pm I visit again this time I went inside thinking i was going to get better service which turn out to worst then the day before. Again a manager by the name Angelica took my order.Well I order again a 7 piece tender combo. She looked to be so disengage not listing to my order she didnt even give me my drink that comes with the combo I had to asked another employee for my drink.I didnt check my order there because I figure everything was ok until I got home. She only gave me 5 tenders. At this point I am disgusted with this place and will never go back there.This is not have you treat your customers. I strongly recommend someone with your corporate office to visit this store. 5501 Rowlett 75089 972-463-4646
|tam June 10 2014
I see alot of managers in your stores are rude reviewing the cimments. well i am speaking of one Thomas Graham i visit you store in addison tx just about everyday. Well today i had to take Most of my 30 min lunch to get my order right. i went through the drive through 3 times thomas was rude and because he is the gm he is a Ahole. With him in charge this location want last long. i was very a
|J Sanders June 20 2014
The worst chicken I have ever eaten in my life. Tasteless, very pale in color and not appealing in the least. I have eaten chicken all my life and it is one of my favorites. It this was the best I could get I would never eat it again. I had the misfortune of eating at the location on Beltline. The manager said since I ate the chicken, he could not refund my money. J Sanders, 13500 Noel Rd., @550. Dallas 75240. They said it was marinated overnight, but in what?
|craig michael June 21 2014
grand prairie tx 360 location - orders have never been correct, seems now like it is done on purpose, it is so consistent. Too expensive, and added to taking away the wrong sides, not close to being worth the money. Hello, Golden Chick, I guess. The attitude showed today pushed me over the edge to leave for good. Not worth it anymore, a feeling shared by many.
|Terri Loper June 29 2014
Your store in Atlanta Tx is subpar in their service. We have placed several orders to go from there and there is always something missing from our order. We have just gotten an order that my father in law picked up for us and again we are missing an item. We were charged for the item but did not get it. I called and informed them and i was told I co uld come back for it but we live 15 miles away. I was then told that the next time I come thru they would give me a free drink. I already paid for the drink! I will not be going back to your establishment and neither will any of my family. We have a KFC here and they slways get our order right!
|Beverly Hohstadt July 04 2014
I have never ate at Chicken Express before. I was there for lunch yesterday. I need to tell you the food was great and the portion. Loved the fish. The service was very pleasant and the place was clean and had NO foul odor. I was impressed. This was at Burkburnett, Tx.
|kevin lewis July 13 2014
Visited store in mustang ok 4 times in a row and found they cannot count their chicken. Purchased 7 piece tender meal and only get 5 or 6 pieces and today 7-13-14 ticket 25 ordered the 20 piece and only got 18. I am a local driver in mustang and have witnessed other customers refusing to go back because of same problem in last 6 months. I would hold manager responsible because last time I called in they sent a 10 dollar card and problem is still not fixed.
|mike zoski July 17 2014
i would like to see about you guys to put in a chicken express in BARTLESVILLE OK. WE ARE THE ONCE THE HEAD QUATERS PHILLIPS PETRO. WE HAVE ABOUT 40,000 PEOPLE THAT LIVE IN TOWN.
|monty summers July 21 2014
ex long time customer, went through the weatherford tx location ordered my usual 2 chicken breast and roll got home it was dried out, called manager she argued and said no way, it could be, basically calling me a liar. your weatherford location is in disarray. 8174586209
|HR August 01 2014
The Chicken Express on Sycamore School Rd. and I-35W in Fort Worth has the rudest workers ever.
|DM August 11 2014
Manager at Wichita was outside in a car came in preparing food never washed his hands I told him he lied and went and hid.Other customers also saw him and they left the store.What is really sad called corporate they never called me back.Never eat there again. SORRY NASTY CHICHEN EXPRESS